All orders are only available to be picked up in person from the store. Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID. Please allow up to 7 working days for collection notification, we may need to order this item in for you. If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.
When your online purchase is complete you will receive an email containing your order confirmation and collection details. This email will also include a link which will allow you to track the status of your order.
Returns will be accepted on any faulty merchandise returned to our store within 14 days. Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.
HOW TO RETURN AN ITEM INSTORE
Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you. Orders are refunded to the original credit card used only. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection. All products must be returned in their original packaging, with original tags wherever possible including proof of purchase. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee. Remedy can include, repair, replacement or refund at our discretion.
However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
Unit 2/18 Gillam Drive,
Kelmscott WA 6111 ,